Senior Strategic Market Director

What you'll do

• Mar­ket Development:
• Iden­ti­fy, cat­e­go­rize, and devel­op pur­suit strate­gies for ware­hous­ing operators.
• Net­work­ing with 1P and 3P ful­fill­ment net­works to evan­ge­lize the Flexe val­ue propo­si­tion to poten­tial part­ners to bring addi­tion­al capac­i­ty online.
• Exe­cute upon pur­suit strate­gies by approach­ing, edu­cat­ing about Flexe pro­grams, and onboard­ing ware­house oper­at­ing part­ners to the Flexe network. 
• Man­age­ment of ter­ri­to­ry health and capac­i­ty lev­els rel­a­tive to Flexe sales and growth targets.
• Act as mar­ket expert inform­ing the orga­ni­za­tion of any changes in mar­ket con­di­tions that would impact com­pa­ny goals or client needs.


• Part­ner Qual­i­fi­ca­tion Audits & Onboarding: 
• Per­form­ing site val­i­da­tion audits to review part­ner fit for inclu­sion in the Flexe network 
• Part­ner assess­ment to han­dle Flexe Pro­grams from sim­ple capac­i­ty pro­grams, to retail/​wholesale dis­tri­b­u­tion pro­grams, to com­plex ful­fill­ment and same-day eCom­merce programs.
• Onboard­ing respon­si­bil­i­ties include: edu­ca­tion on Flexe Pro­grams, con­tract­ing method and com­mer­cial mod­el, technology/​product func­tion­al­i­ty, sales engage­ments, oper­at­ing and facil­i­ty require­ments, imple­men­ta­tion best prac­tices, etc.


• Mar­ket Main­te­nance & Part­ner Management: 
• Mon­i­tor­ing space avail­abil­i­ty in his or her market(s) month­ly to assure capac­i­ty to meet future demand. 
• Mon­i­tor­ing provider KPIs reg­u­lar­ly to assure assigned sites are per­form­ing at or above standard. 
• Per­form­ing reg­u­lar check-ins and larg­er QBRs with oper­a­tor partners. 
• Work­ing with below stan­dard part­ners on reme­di­a­tion plans to bring per­for­mance in line with SLAs.
• Take a lead role with Direc­tors in oth­er mar­kets as need­ed to man­age nation­al and glob­al 3PL networks.
• Devel­op strong under­stand­ing of part­ner capa­bil­i­ties includ­ing; under­stand­ing areas of client or ver­ti­cal exper­tise, local/​regional/​national growth strate­gies and growth goals, orga­ni­za­tion­al struc­tures, opti­mized engage­ment paths, and space availability. 
• Devel­op­ing and grow­ing rela­tion­ships with our strate­gic 3PL partners. 
• Col­lect cost­ing infor­ma­tion (space and labor) in a stan­dard­ized way across the mar­ket to sup­port Flexe mar­ket intelligence. 


• Engage­ment in Sup­port of Deal Flow:
• Respon­si­bil­i­ty for rep­re­sent­ing Flexe’s ser­vice offer­ings on the ware­house part­ner side of all client sales and growth opportunities. 
• Part­ner­ship with Flexe’s Busi­ness Devel­op­ment and Account Man­age­ment lead­ers on client oppor­tu­ni­ties, as rep­re­sen­ta­tive of ware­house network.
• Deliv­er on Flexe new client acqui­si­tion goals and rev­enue targets. 
• Take a lead role in find­ing solu­tions with­in the Flexe ware­house net­work for the most com­plex, mul­ti-site projects for clients.
• Pro­vide busi­ness devel­op­ment sup­port for Flexe ware­house part­ners. Spe­cif­ic respon­si­bil­i­ties include: 
• Assess­ment of demand side deal placement/​matching to Flexe net­work part­ner avail­abil­i­ty and capability.
• Engage­ment with Flexe ware­house oper­at­ing part­ners for oppor­tu­ni­ty review and assess­ment of fit.
• Facil­i­ta­tion of ware­house oper­a­tor meet­ings and site vis­its, both remote and on-site.
• Ongo­ing facil­i­ta­tion of oper­a­tional scope reviews, ser­vice lev­el def­i­n­i­tion, pric­ing and con­tract negotiations. 
• Pro­vide ongo­ing sup­port to Flexe ware­house oper­at­ing part­ners to ensure suc­cess­ful kick-offs through imple­men­ta­tion and go-live.


• Cross Func­tion­al Support:
• Han­dling esca­la­tions regard­ing ware­house part­ners from Operations.
• Sup­port­ing con­tract nego­ti­a­tions for the Com­mer­cial team as needed.
• Sup­port­ing client onboard­ings as need­ed for larg­er, com­plex projects. 
• Ongo­ing edu­ca­tion on the fea­tures avail­able to ware­house part­ners with­in the Flexe platform/​systems.
• Men­tor­ing Flexe team mem­bers on best prac­tices in client and part­ner man­age­ment, as well as distribution/​fulfillment operations.
• Oth­er spe­cial projects as required.

Does this sound like you?

• Bachelor’s degree or equiv­a­lent com­bi­na­tion of edu­ca­tion and experience
• 5+ years expe­ri­ence in Sales and/​or Client Management, 
• 5+ years expe­ri­ence in Solu­tions Man­age­ment and/​or Oper­a­tions Man­age­ment in 3^rd par­ty logis­tics busi­ness required
• A deep knowl­edge of dis­tri­b­u­tion and ful­fill­ment oper­a­tions required
• Abil­i­ty to cred­i­bly inter­face with ware­house part­ners on a tactical/​operational lev­el and a strate­gic level
• Expe­ri­ence in account man­age­ment includ­ing run­ning QBRs, involve­ment in secu­ri­ty and oper­a­tional audits, and being the voice of the customer
• Expe­ri­ence with 3PL ser­vices agree­ments, pro­cure­ment and nego­ti­a­tions strong­ly preferred
• Abil­i­ty to man­age long term plan­ning in a strate­gic market
• Pro­fi­cien­cy in Office, prin­ci­pal­ly Excel and Pow­er­Point or Google suite prin­ci­pal­ly Sheets and Slides
• Expe­ri­ence with WMS, ERP and TMS sys­tems required
• Expe­ri­ence with CRM sys­tems preferred
• Demon­strat­ed suc­cess in col­lab­o­rat­ing with mul­ti­ple stake­hold­ers at a high lev­el inter­nal­ly and externally
• Able to trav­el up to 50%
• Must be autho­rized to work in the US with­out restric­tion. We will not be spon­sor­ing visas for this role at this time
• This is a ful­ly remote posi­tion, based in the greater Pitts­burgh market.