Senior Strategic Market Director

  • Network Development
  • Philadelphia, Pennsylvania
  • Full Time
Flexe delivers enterprise-grade technology to deliver innovative eCommerce fulfillment, retail distribution, same-day delivery, and network capacity programs to the Fortune 500. Ready to join the team transforming the $1.6T logistics industry?
We are looking for a Senior Strategic Market Director who will focus on building new warehouse partnerships, driving those partners to proposals on Flexe client projects, and managing our existing network in the greater Northeast market. The Senior Strategic Market Director will own and develop a strategic geographic market in support of Flexe client needs for quality flexible fulfillment and logistics. The Director will work to achieve and maintain adequate space and partner count in order to deliver on our “never full” commitment to the Flexe Commercial team. The Director will own all facets of partner success in their assigned market.

What you'll do

  • Mar­ket Development:
  • Iden­ti­fy, cat­e­go­rize, and devel­op pur­suit strate­gies for ware­hous­ing operators.
  • Net­work­ing with 1P and 3P ful­fill­ment net­works to evan­ge­lize the Flexe val­ue propo­si­tion to poten­tial part­ners to bring addi­tion­al capac­i­ty online.
  • Exe­cute upon pur­suit strate­gies by approach­ing, edu­cat­ing about Flexe pro­grams, and onboard­ing ware­house oper­at­ing part­ners to the Flexe network. 
  • Man­age­ment of ter­ri­to­ry health and capac­i­ty lev­els rel­a­tive to Flexe sales and growth targets.
  • Act as mar­ket expert inform­ing the orga­ni­za­tion of any changes in mar­ket con­di­tions that would impact com­pa­ny goals or client needs.

  • Part­ner Qual­i­fi­ca­tion Audits & Onboarding: 
  • Per­form­ing site val­i­da­tion audits to review part­ner fit for inclu­sion in the Flexe network 
  • Part­ner assess­ment to han­dle Flexe Pro­grams from sim­ple capac­i­ty pro­grams, to retail/​wholesale dis­tri­b­u­tion pro­grams, to com­plex ful­fill­ment and same-day eCom­merce programs.
  • Onboard­ing respon­si­bil­i­ties include: edu­ca­tion on Flexe Pro­grams, con­tract­ing method and com­mer­cial mod­el, technology/​product func­tion­al­i­ty, sales engage­ments, oper­at­ing and facil­i­ty require­ments, imple­men­ta­tion best prac­tices, etc.

  • Mar­ket Main­te­nance & Part­ner Management: 
  • Mon­i­tor­ing space avail­abil­i­ty in his or her market(s) month­ly to assure capac­i­ty to meet future demand. 
  • Mon­i­tor­ing provider KPIs reg­u­lar­ly to assure assigned sites are per­form­ing at or above standard. 
  • Per­form­ing reg­u­lar check-ins and larg­er QBRs with oper­a­tor partners. 
  • Work­ing with below stan­dard part­ners on reme­di­a­tion plans to bring per­for­mance in line with SLAs.
  • Take a lead role with Direc­tors in oth­er mar­kets as need­ed to man­age nation­al and glob­al 3PL networks.
  • Devel­op strong under­stand­ing of part­ner capa­bil­i­ties includ­ing; under­stand­ing areas of client or ver­ti­cal exper­tise, local/​regional/​national growth strate­gies and growth goals, orga­ni­za­tion­al struc­tures, opti­mized engage­ment paths, and space availability. 
  • Devel­op­ing and grow­ing rela­tion­ships with our strate­gic 3PL partners. 
  • Col­lect cost­ing infor­ma­tion (space and labor) in a stan­dard­ized way across the mar­ket to sup­port Flexe mar­ket intelligence. 

  • Engage­ment in Sup­port of Deal Flow:
  • Respon­si­bil­i­ty for rep­re­sent­ing Flexe’s ser­vice offer­ings on the ware­house part­ner side of all client sales and growth opportunities. 
  • Part­ner­ship with Flexe’s Busi­ness Devel­op­ment and Account Man­age­ment lead­ers on client oppor­tu­ni­ties, as rep­re­sen­ta­tive of ware­house network.
  • Deliv­er on Flexe new client acqui­si­tion goals and rev­enue targets. 
  • Take a lead role in find­ing solu­tions with­in the Flexe ware­house net­work for the most com­plex, mul­ti-site projects for clients.
  • Pro­vide busi­ness devel­op­ment sup­port for Flexe ware­house part­ners. Spe­cif­ic respon­si­bil­i­ties include: 
  • Assess­ment of demand side deal placement/​matching to Flexe net­work part­ner avail­abil­i­ty and capability.
  • Engage­ment with Flexe ware­house oper­at­ing part­ners for oppor­tu­ni­ty review and assess­ment of fit.
  • Facil­i­ta­tion of ware­house oper­a­tor meet­ings and site vis­its, both remote and on-site.
  • Ongo­ing facil­i­ta­tion of oper­a­tional scope reviews, ser­vice lev­el def­i­n­i­tion, pric­ing and con­tract negotiations. 
  • Pro­vide ongo­ing sup­port to Flexe ware­house oper­at­ing part­ners to ensure suc­cess­ful kick-offs through imple­men­ta­tion and go-live.

  • Cross Func­tion­al Support:
  • Han­dling esca­la­tions regard­ing ware­house part­ners from Operations.
  • Sup­port­ing con­tract nego­ti­a­tions for the Com­mer­cial team as needed.
  • Sup­port­ing client onboard­ings as need­ed for larg­er, com­plex projects. 
  • Ongo­ing edu­ca­tion on the fea­tures avail­able to ware­house part­ners with­in the Flexe platform/​systems.
  • Men­tor­ing Flexe team mem­bers on best prac­tices in client and part­ner man­age­ment, as well as distribution/​fulfillment operations.
  • Oth­er spe­cial projects as required.

Does this sound like you?

  • Bachelor’s degree or equiv­a­lent com­bi­na­tion of edu­ca­tion and experience
  • 5+ years expe­ri­ence in Sales and/​or Client Management, 
  • 5+ years expe­ri­ence in Solu­tions Man­age­ment and/​or Oper­a­tions Man­age­ment in 3rd par­ty logis­tics busi­ness required
  • A deep knowl­edge of dis­tri­b­u­tion and ful­fill­ment oper­a­tions required
  • Abil­i­ty to cred­i­bly inter­face with ware­house part­ners on a tactical/​operational lev­el and a strate­gic level
  • Expe­ri­ence in account man­age­ment includ­ing run­ning QBRs, involve­ment in secu­ri­ty and oper­a­tional audits, and being the voice of the customer
  • Expe­ri­ence with 3PL ser­vices agree­ments, pro­cure­ment and nego­ti­a­tions strong­ly preferred
  • Abil­i­ty to man­age long term plan­ning in a strate­gic market
  • Pro­fi­cien­cy in Office, prin­ci­pal­ly Excel and Pow­er­Point or Google suite prin­ci­pal­ly Sheets and Slides
  • Expe­ri­ence with WMS, ERP and TMS sys­tems required
  • Expe­ri­ence with CRM sys­tems preferred
  • Demon­strat­ed suc­cess in col­lab­o­rat­ing with mul­ti­ple stake­hold­ers at a high lev­el inter­nal­ly and externally
  • Able to trav­el up to 50%
  • Must be autho­rized to work in the US with­out restric­tion. We will not be spon­sor­ing visas for this role at this time
  • This is a ful­ly remote posi­tion, based in the greater Philadel­phia market.


The ben­e­fits pack­age at Flexe is thought­ful­ly designed to help peo­ple lead healthy lives in and out­side of work.

  • Health ben­e­fits for individual:
    • Den­tal and vision are cov­ered 100%
    • Med­ical is cov­ered 100% for HSA or a tiny pre­mi­um for PPO.
  • 401k Match­ing Program
  • Inter­net Stipend, while we’re 100% work from home
  • $300 Work from home office reimbursement
  • 20 days of PTO13 Total Holidays
    • 10 com­pa­ny hol­i­days (We’ve added June­teenth to our list of hol­i­days observed)
    • 2 float­ing holidays
    • Take your birth­day off!
  • Paid Parental Leave & Bereave­ment Leave
  • Paid Vol­un­teer Time
  • Indus­try learn­ing ini­tia­tives with talks, demos, site vis­its. Etc.

Work­ing at Flexe

Here are a few perks that make day to day work at Flexe even more enjoyable:

  • Choice of Mac­Book or PC and mon­i­tor set­up, and height-adjustable stand­ing desk
  • Locat­ed in his­toric Pio­neer Square; restau­rants, bars, shops, and mass tran­sit hub
  • Phil­an­throFlexe pro­gram. A quar­ter­ly pro­gram where we give back to the com­mu­ni­ty through vol­un­teer work, fundrais­ing dri­ves, etc.

We look forward to hearing from you.

Learn more about working at Flexe.