Flexe Frequently Asked Questions (FAQs)
Get common questions answered below.
Flexible Warehousing Infrastructure
Targeted, asset-independent supply chain solutions
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What is a Flexible Warehousing Infrastructure?
Tech-enabled warehouse services with access to North America’s largest network of warehouse operators. Flexible infrastructure enhances fixed infrastructure. With Flexible Warehousing Infrastructure, enterprises dynamically add warehouses when and where needed, for as long as necessary through an asset-light approach. A single technology integration opens access to the largest network of warehouses, empowering enterprises to prepare for and navigate disruptive events, evolve warehouse networks to achieve multi-year strategic initiatives and optimize supply chains to drive continuous improvement.
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What industries does Flexe serve?
Flexe serves the retail, consumer goods, food and beverage, and industrial and manufacturing industries.
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What does the Flexe Technology Platform do?
The Flexe Technology Platform manages the daily operations of every warehouse in the network. It combines inventory, order and warehouse management capabilities into a single integration for the operator and shipper. The platform includes performance analytics and insights that drive continuous optimization and improvement.
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What systems integrate with the Flexe Technology Platform?
The Flexe Technology Platform integrates with any system of record via API, standard EDI protocols or XML files. Manual data sharing is available using .CSV and requires no integration.
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Can shippers use an existing carrier account?
Shippers can use existing carrier accounts for all major parcel providers.
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How does Flexe ensure the quality of operators within the Flexe Logistics Network?
Flexe logistics providers are extensively screened before joining the Flexe Logistics Network. Flexe performs site visits to ensure that the facilities and processes meet Flexe quality standards. Flexe tracks ongoing operator quality metrics through the Flexe Technology Platform. The Flexe Operations team immediately addresses any issues that arise.
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Who assumes liability for inventory when it enters the Flexe Logistics Network?
Flexe operators assume liability for losses or damages that occur within the facility. Operators do not cover damages caused by “acts of God” and/or “acts of nature,” and the customer assumes liability. Each operator holds proper liability insurance at all times.
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Can shippers access inventory at the warehouse?
Due to liability and security concerns, shipper access is not typically permitted. However, inventory audits are allowed, and shippers must schedule audits with a Flexe Logistics Analyst in advance.
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How is inventory tracked within the Flexe Logistics Network?
Pallets are tracked via a License Plate Number (LPN) upon entering a warehouse. Floor-loaded cartons are tracked based on SKU and quantity received. Audits are performed on all inventory entering the warehouse to identify overages, shortages, or damages. The Flexe Technology Platform supports cycle counts to identify discrepancies in stored inventory.
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How does Flexe handle inventory discrepancies and damage claims?
Each shipper has a dedicated Logistics Analyst to ensure success. Contact the assigned Logistics Analyst to address any discrepancies or damage claims.
Our Commitment
A flexible economic model to serve our customers
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How does Flexe address billing questions?
A Flexe Logistics Analyst helps answer and resolve billing questions.
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What are the minimum requirements for Flexible Warehousing Infrastructure?
Requirements vary by solution. Flexe determines the ideal solution design based on project goals, projected volumes, and workflow requirements.
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How do shippers and/or operators get started with Flexe?
There are a few ways to get started. You can call us at 1.855.733.7788 Or you can use the "Contact Us" form, located at the top right of website pages, then an associate will reach out to you once your information is submitted.
