Global Coffee Company Tackles Peak-Season Challenges with the Flexe Rapid Replenishment Program

January 13, 2022

In just two weeks, a Flexe warehouse provider started handling 5,000 retail distribution orders per day for one of the world’s largest coffee retailers.

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One of the world’s largest coffee retailers implemented the Flexe Rapid Replenishment Program to solve peak-season challenges. In a matter of weeks, a Flexe logistics provider started processing the retailer’s distribution orders, getting goods into stores fast.

Key Takeaways

  • A global coffee retailer needed products to reach stores fast to meet holiday spikes in demand amidst ongoing supply chain disruptions
  • The retailer expanded its distribution capabilities via the Flexe Logistics Network
  • The Flexe warehouse provider processed up to 5,000 retail replenishment orders per day, 14,000 units at a time

The following transcript has been revised for brevity and clarity.

Director of Sales, Flexe Warehouse Provider

What sets our warehouse apart from others comes down to three things. First and foremost is that we've been around for 30 years. The second is that we’re a national distribution network; we have 32 sites across the country. And third, would be our culture.

The biggest challenges we see right now surround capacity issues—limited transportation, warehouse, and labor capacity.

Matt Sykes, Flexe Senior Industrial Engineer

Dynamic market conditions causing long delays in getting raw materials and other goods are straining the supply chain and retailers’ current logistics capacity. This leaves retailers without wiggle room to address seasonal spikes in demand caused by the holiday peak season.

One of the world's largest coffee retailers approached Flexe to send products to thousands of their stores to meet holiday spikes in demand. The retailer needed to rapidly replenish their stores by expanding their distribution network and relieving capacity constraints. And, it needed to happen in a matter of weeks vs. months.

Fulfillment Program Manager, Flexe Warehouse Provider

This customer requires a high-volume pick-pack process. We manage anywhere from 3,000 to 5,000 orders per day, processing up to 14,000 units at a time. With the Flexe Logistics Platform and mobile devices, we can process the order from start to finish, on the go, and ensure all orders ship on time.

The dedicated Flexe Logistics Operations team has been great. They’ll come in, help with integrations, set up warehouse training, and any possible thing we might need to get the program running smoothly and quickly.

With the Flexe Logistics Platform and mobile devices, we can process the order from start to finish, on the go, and ensure all orders ship on time.
Fulfillment Program Manager, Flexe Warehouse Provider

Matt Sykes, Flexe Senior Industrial Engineer

Flexe enables our warehouse providers to perform at scale. We provide a suite of professional service offerings, including layout design, material handling, equipment design, and operational throughput to ensure maximum productivity in a short period of time.

Director of Sales, Flexe Warehouse Provider

The relationship between Flexe and our warehouse is a very valuable one to our customers. We bring strategically located warehouses throughout the country. And, with the addition of the Flexe Logistics Platform, we're able to launch very quickly to meet those customers’ expectations.

Typically, when we get a request to launch a program like this, it requires about six months of planning and warehouse setup. With Flexe, we were able to pull that off in two weeks.

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